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Available for internships & co-ops, Fall 2026

I keep systems running, then figure out what happened when they don't.

I'm an Information Technology student at Georgia Southern University, minoring in Cybercrime. My work spans IT support, systems administration, and a growing interest in digital forensics.

Statesboro & Kingsland, GA brooksmasen49@gmail.com linkedin.com/in/mlbit
Masen Brooks
01. About

Support work taught me systems. Security is teaching me to break them apart.

I got into IT through support work, and stayed for the investigative side of it. Fixing what's broken and figuring out why it broke turn out to be the same instinct — one just happens after the fact.

01

IT Support & Admin

Hands-on with ticketing systems, endpoint management, and keeping people online.

Day to day this means Active Directory, Microsoft Intune, and juggling tickets across Mojo Helpdesk and ServiceNow.
02

Cybersecurity

Studying how systems get compromised, and what it actually takes to prevent it.

My Cybersecurity emphasis is pushing me past general IT knowledge into how attacks actually happen — and allows me to learn how to harden/secure systems.
03

Digital Forensics

Drawn to the investigative half of security: piecing together incidents.

Pursuing a minor in Cybercrime drew me toward Digital Forensics, where I've learned to analyze how cyberattacks occur — and master the critical process of gathering digital evidence.
02. Path

Where I've Worked

Hands-on experience, operational support, and model evaluation.

IT Operations Sep 2025 — Present
Field Technician, IT Services
Georgia Southern University

I handle support tickets and incidents for staff across campus, and maintain lab environments — managing accounts, policies, and device configurations through Active Directory and Intune.

Active Directory Microsoft Intune Mojo Helpdesk ServiceNow
Georgia Southern University IT Support
Model Benchmarking May 2026 — Present
AI Trainer (Fellow)
Handshake, Remote

I evaluate AI model outputs across text, image, video, and audio, looking for where they break down or get things wrong. Tracing model logic and writing feedback to improve accuracy.

Logic Testing Model Evaluation Technical Diagnostics
Handshake AI Model Benchmarking
03. Work

Things I've Built

Selected projects, design work, and development writeups.

Front-End Development 2025

Solar Tide Studios

A responsive site built from the ground up — I handled the layout, styling, and interactivity myself, from first wireframe to a working front-end.

HTML CSS JavaScript
+

More on the way

Lab builds, CTF writeups, and forensics case studies will land here as I finish them.

04. Skills

What I Work With

Languages, administration toolsets, and supporting platforms.

Systems & IT

Windows Administration Linux Administration Active Directory Microsoft Intune Automation

Languages

Java Python HTML / CSS / JavaScript

Tools & Platforms

Dell Client Foundations Dell Enterprise Self-Dispatch ServiceNow

Other

Customer Care
05. Education

Academic Background

Degrees, certifications, and academic honors.

Georgia Southern University
Expected 2027

Georgia Southern University

B.S. Information Technology, Minor in Cybercrime

Camden County High School
2020 — 2024

Camden County High School

Honor Graduate

President's List & Dean's List, Georgia Southern University
Google AI Essentials certified — prompting, responsible AI use, and productivity tools
Member, Association for Computing Machinery (ACM) and Tech Developers Association (TDA)